Does anyone have a similar experience with their Apple TV 4K? Could it be an HDMI cable issue? Maybe it's the software? Any ideas? Thanks in advance!įor those wondering, video Format is set to 4K SDR YCbCr Chroma 4:2:0. I'm about to perform a factory reset and hope for the best. I never had this issue on my Apple TV 4 and I didn't notice this happening prior to updating to tvOS 11.1. I'm a bit lost and confused as to why this is happening. The UI still works fine but video stays black screen no matter what I do. Troubleshoot DIRECTV app streaming, video, and sound problems on your Roku player. For more help with Roku issues, visit Roku support. Check or change your Roku audio settings by selecting Home, then Settings, and finally Audio. It looks like you have done quite a bit of our troubleshooting already as well. I still keep getting 'Sorry we ran into a problem, please restart the video player'. We understand this can be frustrating, especially when you have successfully been watching DIRECTV on your computer for months. Ive tested using Safari and Chrome on a new M1 MacBook Pro with the latest of the apps software. I'm able to scrub through the video such as fast forward and rewind. Connect your Roku player to a different input to see if you can hear sound. I went the next route and created an DirecTV Forum account and pushed my issue there. This issue applies to all apps that stream video including Directv Now, Netflix, Hulu and Plex. The only way to fix this is to restart the Apple TV and it would work fine again for a few hours. When I go back to streaming content all it would show is a black screen. I would exit to the home screen and picture with all my apps would come back. If you’ve entered everything correctly, you’ll be able to log in to DIRECTV Stream successfully. After retrieving your user ID or resetting your password, try logging in again. Go through the process and check your email to get the user ID or the link to reset your password. The guide within the app works normally during this time. For your password, enter your user ID and your last name. There's no video at all except a black screen but audio plays just fine. I would start a stream on DirecTV Now and it will work fine for a few minutes until the screen goes completely black. Upon setting up the device I immediately updated to tvOS 11.1.Īfter the update I noticed a major issue that's happened frequently throughout the day. I just took advantage of the DirecTV Now promotion to get a free Apple TV 4K today.
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